If Southern Wild is unable to source the particular product you require, Southern Wild will contact you, and inform you of the general date of availability. If you are unhappy with that, Southern Wild will provide a refund of the money paid for that order.
We guarantee a money back refund if you are not 100% happy with your Online purchase (This does not necessarily apply to Instore purchases). Products will need to be returned to Southern Wild in their original condition and packaging with the Southern Wild packing slip. Notification of a return needs to be made to Southern Wild within 5 days of receipt and PRIOR to returning the product.
Once we have received the goods and ascertained that they and their packaging are still in a condition that they can be resold for full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error.
We regret we cannot offer a refund or exchange for any products listed on this site once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer sale-able for its original full price.If there is any defect in the product on receipt, once opened, then it may be returned to us within 5 days of receipt for exchange or a refund at that time. Please contact us and advise us of the problem. We will inform you of what needs to be done to arrange the refund.